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There Was an Error While Loading the Payment Methods. Please Try Again.

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Fix payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question most it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the meridian, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and expect for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a different payment method

If in that location's a problem with one payment method yous tin can endeavour paying with a different one.

  1. On your Android telephone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the detail y'all desire to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit bill of fare errors

There may be a problem with your credit or debit card if y'all see i of the post-obit error messages:

  • "Unable to process payment: depression card rest"
  • "Unable to complete transaction. Delight utilize another course of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired carte"
  • "Right this card info or try another bill of fare"

To ready these errors, try the following steps:

Make sure your card & address information is up to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you lot are trying to utilise for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Cheque that your card accost matches the address in Google Payments

If your credit bill of fare is registered to a different address that can cause the payment to be declined. Cheque the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method you are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your carte.
  5. If needed, update the address.

Then, try your purchase once again.

Submit any actress information that is requested

If the error message is followed past instructions for submitting additional data to Google, please submit it. We will not be able to process the transaction on your account without this data.

Cheque you have sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Bank check your account to brand sure yous take enough to complete the purchase.

Contact your bank or carte issuer

Your card may accept specific restrictions which crusade the transaction to exist declined. Contact the establishment that issued your card to ask about the transaction and meet if they know the reason for the reject.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you encounter "Your payment was declined due to an result with your account"

If you come across this bulletin, it might be considering:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your account against fraud.
  • We need a piffling more than data to comply with European union law (Customers from European Spousal relationship fellow member states only).

To assistance fix these issues:

  1. Become to the payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    • You might need to verify your identity before you can purchase anything through your Google Account.
  3. Brand sure your proper noun, address, and payment data are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider nib)

If you're having trouble paying through directly carrier billing, attempt the post-obit:

  • Brand certain you're connected to your carrier network, direct or by wi-fi.
  • Make sure you've added straight carrier billing as a payment method.
  • Make sure you're using the local currency.

If you lot still have bug, contact your mobile phone service provider for help.

If yous can't add a payment method or have a trouble with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Wait for any notifications or requests for information & provide anything that'due south asked for.
  3. Check that your address is up to engagement.
  4. Cheque that the payment methods listed are the ones you want to use.

Carte du jour is grayed out & says "verify on pay.google.com"

Your bill of fare was reported every bit stolen. You must verify the card before you can utilise information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, yous'll find a temporary charge on your bill of fare statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you effort to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Expect up to 2 days.
    • If more than two days: Check your card statement. You lot should detect a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Card is grayed out & says "carte is ineligible"

You can't utilise this carte du jour for this purchase. Endeavour to make the purchase again with a dissimilar card.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new bill of fare.

If y'all use dual SIM card devices

Bank check if the correct SIM carte du jour is in slot one and remove whatsoever SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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